1. Information We Collect

We collect information about you when you interact with our Website. This information may be personal information (information that can be used to identify you) or non-personal information (information that cannot be used to identify you).

1.1 Personal Information

We may collect the following categories of personal information:

  • Identity Information: First name, last name, full name, username, company name.
  • Contact Information: Email address (business or personal), phone number (mobile, home, or work), mailing address (home or business).
  • Professional Information: Job title.
  • Project Information: Details about your project inquiries, including project descriptions, budget, and desired timeline, submitted through contact forms.
  • IP Address: Your IP address, which may be considered personal information in some jurisdictions.
  • How We Collect It: We collect this information when you fill out forms on our Website, contact us directly, or otherwise interact with our Website.

1.2 Non-Personal Information

We may collect the following categories of non-personal information:

  • Technical Information: Browser type and version, operating system, device type, pages visited, time and date of visit, referring website, IP address (collected for analytics and security purposes).
  • Usage Information: Data about how you use our Website, such as navigation patterns and interactions with specific features.
  • Other Diagnostic Data: Information about technical issues or errors you may encounter while using the Website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To respond to your inquiries, provide customer support, process service requests, manage client relationships, communicate with you regarding project updates, scheduling, and billing.
  • Improving the Website: To analyze user navigation patterns to improve website design, functionality, and user experience.
  • Marketing: To send you promotional materials, newsletters, special offers, and event invitations (only with your express consent). We will specify the frequency of these communications.
  • Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, or protect our rights and property.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.  

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following categories of recipients:  

  • Service Providers: We engage trusted third-party service providers (e.g., hosting providers, marketing agencies, analytics providers) to assist us in operating our Website and providing our services. We have contracts with these providers that protect your data.
  • Legal Authorities: We may disclose your information to legal authorities if required by law, court order, or to protect our legal rights.
  • Business Transfers: If our business undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such transfer.  
  • Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • No Sale of Personal Information: We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or lead generation purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website. These technologies may collect information about your browsing activity. We use the following types of cookies:  

  • Essential Cookies: These cookies are necessary for the Website to function properly.
  • Functional Cookies: These cookies allow us to remember your preferences (e.g., language settings).  
  • Analytical Cookies: These cookies help us understand how users interact with our Website.
  • Advertising Cookies: These cookies are used to deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Website.


5. Data Security

We take reasonable measures, including industry-standard encryption, to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no online transmission is 100% secure.


6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.  
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information.  
  • Objection: You can object to the processing of your personal information.  
  • Restriction: You can request that we restrict the processing of your personal information.  
  • Data Portability: You may have the right to receive your personal information in a portable format.
  • Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us at [email protected].


7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  


8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated “Effective Date.” We may also notify you of significant changes via email or a prominent notice on our Website.


9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

The Carpenter Edmonton Ltd.
14215-128A Avenue, Edmonton, Alberta, T5L 4P5, Canada
Phone: (780) 932-6400
Email: [email protected]